Pick Up In Store Orders - Please wait until you get a "Ready for Pickup" email notification before coming to the store for pickup. Orders are usually ready for pickup within 36 hours.
The HANDLING fee that you see in the cart covers the ice packs and coolers that we use to ship to warm areas. This prevents the chocolates from melting in transit.
Warm Weather Shipping Policies: If the destination temperature is going to be 65 degrees or higher, we will ship with ice and a cooler and include the handling fee.
We may use UPS, USPS, or FedEx to ship your order. Please provide a street address and a PO box when filling in ship-to information.
Shipping charges are applied on a per-address basis. If you are shipping to multiple addresses, the shipping is charged according to each address's order total.
We ship via UPS, USPS, and FEDEX. Orders may take 1-5 business days to process in-house before they are shipped.
UPS, USPS, and FEDEX can take from 1-5 business days. Actual shipping charges may be adjusted due to the weight and dimensions of some items shipped. We will email you in such a case. Shipping and deliveries are made in accordance with the standard rules and regulations of these respective shippers.
Please note that all packages shipping to New York City or one of the 5 boroughs of NYC are shipped with signature required at delivery.
Arrival time for standard ground shipments is dependent on the distance of the package destination. UPS does not deliver on Saturday, Sunday, or national U.S. holidays.
Once your shipment arrives, immediately check for damage, shortages, or incorrect products. Any error of this type must be reported to Customer Service within 24 hours upon acceptance of the order. Please provide photos when applicable. All sales are final. We do not accept returns.