Policies

Is My Transaction Secure?

You can purchase with confidence, our store's checkout is automatically secured with high-grade encryption via SSL. Our store is PCI compliant, and our entire network is independently audited against stringent PCI security standards every three months.

Order Status:

Order status may be checked by logging in to "My Account" or by contacting us by Tel: 330-893-2995. Please include your shopping cart generated invoice tracking number.

Canceling an Order:

We cannot cancel an order once it has been shipped. Back orders may be cancelled by contacting us by Tel: 330-893-2995.

Payment:

CoblentzChocolates.com accepts Visa, Master Card and Discover. Please submit the correct billing address for the credit card to help us prevent fraud. If an incorrect billing address is submitted we will refuse shipment. Your credit card will not be charged until the day of shipment. CoblentzChocolates.com also accepts money orders, but no personal checks.

Order Policy:

The confirmation of an order by e-mail or any other type of electronic confirmation does not constitute CoblentzChocolates.com's acceptance of the order. CoblentzChocolates.com has the right to refuse shipment without any prior notification.

Return Policy:

No returns without prior authorization. Damaged items must be reported to carrier upon receipt. All returns subject to a 20% restocking fee. Shipping charges on returned items will be assumed by the purchaser.

Privacy Policy:

All personal and business information is for our own use, to help us better service our customers. CoblentzChocolates.com does not release any customer information to any other party.

E-Mail Lists:

Anyone may subscribe to our mailing list by either purchasing an item, or requesting subscription via email. CoblentzChocolates.com will occasionally send e-mail to our customers to inform them of sales, special offers or other relevant news concerning our website. We do not send unsolicited "spam" mail to anyone on our customer list. Anyone may unsubscribe to this list by using the "unsubscribe" option at the opt-in list signup location, or by clicking the opt-out link on the footer of one of the mailings.

Disclaimer:

In no event is any employee of CoblentzChocolates.com, liable for any direct or indirect damages relating to any of the products sold on this website.

Links:

You hereby acknowledge that any link to another site which is owned or operated by a third party is not our responsibility, whatever the products or content of the other site 

Copyrights:

All content, material, artwork, graphics, logos, photographs and text are the sole property of CoblentzChocolates.com. No material from this site may be copied, transmitted, reproduced or modified without the express written consent of Coblentz Chocolate Company.

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